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To prepare for the ITIL 4 Foundation Exam, candidates can attend training courses offered by accredited training providers or study independently using the ITIL 4 Foundation publication. ITIL-4-Foundation Exam is a multiple-choice exam consisting of 40 questions and has a pass mark of 65%. ITIL-4-Foundation exam can be taken in a proctored or online format.
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ITIL 4 Foundation Exam is ideal for IT professionals who are looking to improve their knowledge and skills in IT service management. It is also suitable for individuals who are new to ITIL and want to gain a foundational understanding of the framework. Passing the ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader. This makes it an essential certification for anyone looking to advance their career in IT service management.
NEW QUESTION # 421
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed
Answer: C
NEW QUESTION # 422
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Answer: A
NEW QUESTION # 423
What ensures that service providers and service consumers continue to create value together?
Answer: B
Explanation:
Service relationship management is the joint activities performed by a service provider and a service consumer to ensure continual value co-creation1. It involves establishing, maintaining, and optimizing the service relationship throughout the service lifecycle2. Service relationship management ensures that service providers and service consumers continue to create value together by aligning their objectives, expectations, and capabilities3. References: ITIL Foundation - ITIL 4 Edition, page 5; ITIL4 - A Pocket Guide, page
16; ITIL4 Practice Guide: Service Relationship Management, page 7.
NEW QUESTION # 424
Which is the MOST LIKELY way of resolving major incidents?
Answer: D
Explanation:
The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1. A major incident is an incident that has a significant impact or urgency for the business and requires a high level of coordination and resources to resolve2. The most likely way of resolving major incidents is by forming a temporary team working together to identify a resolution, such as a major incident team or a swarming team3. The other statements are not true because:
Users establishing a resolution using self-help: Self-help is an option for users to resolve their own incidents with minimal or no assistance from the service provider, but it is not suitable for major incidents that require urgent and expert attention3.
The service desk identifying the cause and a resolution: The service desk is responsible for logging, categorizing, prioritizing, and escalating incidents, but it may not have the skills or authority to identify the cause and a resolution for major incidents that involve multiple teams or suppliers3.
A support team following detailed procedures for investigating the incident: A support team may follow detailed procedures for investigating the incident, but it may not be able to resolve major incidents that require cross-functional collaboration or escalation3. Reference: ITIL Foundation - ITIL 4 Edition, page 14; ITIL 4 - A Pocket Guide, page 32; ITIL 4 Practice Guide: Incident Management, page 8.
NEW QUESTION # 425
What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.
Answer: B
NEW QUESTION # 426
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